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Level of Service Quality and Loyalty of Gojek Customers in Sidoarjo by Integrating the QFD and CLI Methods: Tingkat Kualitas Layanan dan Loyalitas Pelanggan Gojek di Sidoarjo?…

AB Setiawan, W Sulistiyowati


Article Info ABSTRACT
Type Document
Publication
Year

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard