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Analysis of Outpatient Satisfaction Levels in Hospitals Using the Zone of Tolerance (ZOT) and Kano Methods: Analisa Tingkat Kepuasan Pasien Rawat Jalan di Rumah Sakit?…

AR Falah, W Sulistiyowati


Article Info ABSTRACT
Type Document
Publication
Year

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard