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1 INTEGRASI METODE SERV QUAL, LEAN DAN SIX SIGMA IMPLEMENTASI : PT.PLN (Persero) DISTRIBUSI JAWA TIMUR, APJ SURABAYA SELATAN – UPJ NGAGEL

MS Wiwik Sulistiyowati, Hari Supriyanto


Article Info ABSTRACT
Type Document
Publication
Year
2008

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard