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Indonesian Journal of Law and Economics Review 16, 10.21070/ijler. v15i0?…, 2022

Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis

M Slamet, W Sulistiyowati


Article Info ABSTRACT
Type Document
Publication
Year
2022

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard