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1st International Conference on Intellectuals' Global Responsibility (ICIGR?…, 2018

Implementation of SERVQUAL Method and Root Cause Analysis to Measure the Service Quality of Retail Company in PT." X"

W Sulistiyowati, A Rofik


Article Info ABSTRACT
Type Document
Publication
Year
2018

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard