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Prosiding Seminar Nasional Manajemen Teknlogi, 2008

Integrasi Metode Servqual, Lean dan Six Sigma Implementasi: PT. PLN (Persero) Distribusi Jawa Timur, APJ Surabaya Selatan–UPJ Ngagel

W Sulistiyowati, H Supriyanto, M Suef


Article Info ABSTRACT
Type Document
Publication
Year
2008

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard