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JEMIS (Journal of Engineering & Management in Industrial System) 3 (1), 2015

Penentuan Prioritas Perbaikan Kualitas Layanan Kesehatan Dengan Metode Servqual

HC Wahyuni, W Sulistiyowati


Article Info ABSTRACT
Type Document
Publication
Year
2015

Author / Researchers
Name : Wiwik Sulistiyowati
Study Name : Teknik Indsutri
Expertise
  • Quality management system
  • Six sigma
  • lean
  • servqual
  • balanced scorecard